Inbox
Conversations, messages, AI Draft and escalations. - 14 operations in this section.
OpenAPI reference
inbox operations
Server-rendered operation index with methods, paths, scopes and schema downloads. It remains available even when the interactive client reference cannot be loaded by the browser.
| Method | Path | Operation | Scopes | Guide |
|---|---|---|---|---|
| GET | /inbox/conversations | List conversations listConversations | conversations:read | Open |
| POST | /inbox/conversations | Create conversation createConversation | messages:write | Open |
| GET | /inbox/conversations/{id} | Get conversation details getConversation | conversations:read | Open |
| PATCH | /inbox/conversations/{id} | Update conversation updateConversation | messages:write | Open |
| GET | /inbox/conversations/{id}/messages | List messages listMessages | conversations:read | Open |
| POST | /inbox/conversations/{id}/messages | Send message sendMessage | messages:write | Open |
| POST | /inbox/conversations/{id}/ai-draft | Generate AI Draft createAiDraft | messages:write | Open |
| POST | /inbox/conversations/{id}/assign | Assign conversation assignConversation | messages:write | Open |
| POST | /inbox/conversations/{id}/resolve | Resolve conversation resolveConversation | messages:write | Open |
| GET | /inbox/templates | List reply templates listReplyTemplates | conversations:read | Open |
| POST | /inbox/templates | Create reply template createReplyTemplate | messages:write | Open |
| GET | /inbox/tags | List inbox tags listInboxTags | conversations:read | Open |
| POST | /inbox/tags | Create inbox tag createInboxTag | messages:write | Open |
| GET | /conversations | List conversations public API v2 listPublicConversations | conversations:read | Open |